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1 Paul A. Winter, The Information Revolution: opposing viewpoints New York: Greenhaven,

1998, pp.17- 19.

2 Frank Webster, Theories of the Information Society New York: Routledge, 1995, p.25.

3 Edward S. Herman & Robert W. McChesney, The Grobal Media: The New Missionaries of

Corporate Capitalism London: Cassell, 1998, p.41.

4 John V. Parvlik, New Media Technology: Cultural and Commercial Perspectives London: Allyn and Bacon, 1996, pp.330- 331.

5 Douglas Kellner, Media Culture: Cultural studies, identity and politics between the

modern and the postmodern London: Routledge, 1995, ±è¼öÁ¤, Á¤Á¾Èñ ¿Å±è, ¹Ìµð¾î¹®È­ ¼­¿ï: »õ¹°°á , 1997, pp.104-105.

6 Malcom R. Parks, Ideology in interpersnal communication: Beyond the couches, talk shows, and bunker, in James A. Anderson et al., Communication Yearbook, Vol.18, Beverly Hills: Sage, 1995, p.495.

7 »çÀ̹ö½ºÆäÀ̽º Cyberspace ¶ó´Â ´Ü¾î´Â 1984³â¿¡ Àª¸®¾ö ±é½¼ William Gibson ÀÇ °ø»ó°úÇÐ ¼Ò¼³ÀÎ "Neuromancer" ¿¡¼­ óÀ½À¸·Î ¸¸µé¾îÁ® »ç¿ëµÇ¾ú´Ù .ÀÌ¿¡ ´ëÇØ¼­ ¸¶ÀÌŬ µµÇãÆ¼ Michael Doherty ´Â ¸¶¼£ ¸Æ·çÇѰú Àª¸®¾ö ±é½¼ÀÌ »çÀ̹ö½ºÆäÀ̽º¿¡¼­ ¸¸³µ´Ù°í ¼³¸íÇϸ鼭 cyberspace ¶ó´Â ´Ü¾î°¡ Áö´Ï´Â Àǹ̸¦ Ä¿¹Â´ÏÄÉÀ̼ǿµ¿ªÀ¸·Î Æø³Ð°Ô È®ÀåÇÏ¿´´Ù. Michael Doherty, "Marshall McLuhan Meets William Gibson in Cyberspace", CMC Magazine, Sept. 1995., On-line Available URL ; http:sunsite.unc.edu cmc mag 1995 index.html.

8 Barry R. Litman, "The changing role of the television networks", in Alison Alexander et al., Communication Yearbook, vol 16 Beverly Hills: Sage, 1993, p.225.

9 Douglas Kellner, Media Culture: Cultural studies, identity and politics between the modern and the postmodern London: Routledge, 1995. ±è¼öÁ¤, Á¤Á¾Èñ ¿Å±è, ¹Ìµð¾î¹®È­ ¼­¿ï: »õ¹°°á, 1997, p.13.

10 Á¤ÀαÙ, IMF Áö¿øÃ¼Á¦ÇÏ¿¡¼­ÀÇ EC °ü·Ã Intermediary »ê¾÷ÀÌ ±¹°¡ °æÁ¦¿¡ ¹ÌÄ¡´Â ¿µÇâ¿¡ °üÇÑ ¿¬±¸, Çѱ¹Àü»ê¿ø, 1998.

11 Â÷¹è±Ù, »çȸ°úÇÐÁ¶»ç¹æ¹ý·Ð ¼­¿ï: ³ª³², 1995, p.212.

12 »çȸ°£Á¢ÀÚº»À̶õ Social Overhead Capital ÀÇ ¾àÀڷμ­ µµ·Î, Ç׸¸, °øÇ×, ´ï µî ƯÁ¤ÀÎÀ» À§ÇÑ °ÍÀÌ ¾Æ´Ï°í »çȸÀüü¿Í ±¹¹Î°æÁ¦ Àüü¸¦ À§ÇÑ ½Ã½ºÅÛµéÀÇ ÃÑĪÀÌ´Ù. °ø°ø ¼±À» Ãß±¸Çϰí ÀÌÀÍÀ» À§ÇÑ °ÍÀ¸·Î½á »ç¾÷ÀÇ ±Ô¸ð¿Í ºñ¿ë, ¼öÀͼº µî¿¡ µû¶ó¼­ ¿µ¸®Áý´ÜÀÌ ¸Ã¾Æ¼­ ó¸®Çϱ⠾î·Á¿î »ç¾÷À¸·Î¼­ ±¹°¡Á¤ºÎ³ª °ø°ø±â°üÀÌ »ç¾÷À» ¼öÇàÇÏ´Â °ÍÀÌ ÀϹÝÀûÀÌ´Ù.

13 Picy Ferris, What is CMC? An Overview of Scholarly Definitions, CMC Magazine, Vol.4, No.1 Jan. 1997, online available URL ; http: www.december.com cmc mag 1997 jan ferris.html

14 George M. Santoro, What is computer- mediated communication?, In Z. L. Berge & M. P. Collins Eds, Computer mediated communication and the online classroom, Vol.1 : Overview and Perspectives, Cresskill, NJ: Hampton.

15 Àü¼®È£, Á¤º¸»çȸ·Ð ¼­¿ï: ³ª³², 1993, pp.408- 409.

16 Peter J. Murray, A Rose by any Other Name, CMC Magazine, JAN. 1997, online available URL ; http: www.december.com cmc mag 1997 jan nurray. html.

17 John December, Notes on Defining of Comput er- Mediated Communication, CMC Magazine, Jan. 1997, online available URL; http: www.december.com cmc mag 1997 jan December. html..

18 Denis McQuail, Mass Communication Theory, 2nd edition California: Sage, 1987, pp.95-97.

19 ÀÌ Ã¥¿¡¼­ Merrill °ú Lowenstein Àº Àü¹®È­ÀÇ ÆÐÅÏÀ» ¿¹ÃøÇÏ´Â ¹Ìµð¾î ¹ßÀüÀÇ ÀϹÝÀû ÀÌ·ÐÀ» °³¹ßÇϰí ÀÖ´Ù. Áï ¿¤¸®Æ®´Ü°è, ´ëÁßÀÇ ´Ü°è, Àü¹®È­µÈ ´Ü°è µî 3 ´Ü°è ¸ðÇüÀ¸·Î¼­ 20 ¼¼±â ¹Ì±¹»çȸ¿¡¼­ ½Å¹®, ¿µÈ­, ¶óµð¿À, ÅÚ·¹ºñÀü µîÀÇ ¹Ìµð¾î ¹ßÀü°ú °æÀï°úÁ¤À» Ư¼ºÈ­Çϰí ÀÖ´Ù. : John C. Merrill & Ralph L. Lowenstein, Media, Messages & Men: New Perspectives in Communication Columbia: David Mckay, 1971 ÂüÁ¶ .

20 ¿¬±¸ÀÚ´Â ¸Þ¸± Merrill °ú ·ÎÀ¢½ºÅ¸ÀÎ LowensteinÀÇ ¸ðµ¨À» Âü°íÇÏ¿© 20 ¼¼±â ÀÌÈÄ ÇöÀç±îÁöÀÇ ¿µ»ó¹Ìµð¾î¿Í ±× ±â¹Ý±â¼úÀÇ ¹ß´ÞÀ» Áß½ÉÀ¸·Î °³Àΰú »çȸÀû ¿µÇ⼺À» ±¸Ã¼ÀûÀ¸·Î Àü°³ÇÏ¿´´Ù. ¶ÇÇÑ ¹Ìµð¾î ¹ßÀü´Ü°èÀÇ ±¸ºÐ¿¡´Â 1941³â »ó¾÷¿ë ÅÚ·¹ºñÀüÀÇ ½ÃÇà, 1981³â ´º¹Ìµð¾î¶ó´Â ¿ë¾îÀÇ µîÀåÀ» ±âÁØ Æ¯È÷ °³Àοë ÄÄÇ»ÅÍÀÇ »çȸÀû º¸±Þ ÀÌÈÄ, ±âÁ¸ÀÇ ¸Å½º¹Ìµð¾î¿¡ »õ·Î¿î Á¤º¸Àü´Þ±â¼ú°ú »õ·Î¿î Á¤º¸Ã³¸®±â¼ú µîÀÇ µðÁöÅÐ ±â¼úÀÌ À¶ÇÕµÇ¾î »õ·Î¿î ±â´ÉÀ» ÇÏ´Â ¹Ìµð¾îÀÇ ´Ü°è À¸·Î ÇÏ¿´À½À» ¹àÈù´Ù.

21 Russell W. Neuman, The Future of the Mass Audience New York: Routledge, 1991?Àü ¼®È£ ¿ª, ´º¹Ìµð¾î¿Í »çȸº¯µ¿ ¼­¿ï :³ª³², 1995, p.210.

22 Jeffrey B. Abramson, Chris toper F. Arterton & Gray R. Orren, The Electronic Commonwealth: The Impact of New Media Technologies on Democratic Politics New York: Basic Books, 1988, p.58.

23 Melvin L. DeFleur & Sandra Ball- Rokeach, Theories of Mass Communication, 5th edition New York: David McKay, 1988, pp.70- 72.

24 Tom Forester, High- Tech Society: The Story of the Information Technology Revolution Cambridge: MIT Press, 1989, p.28.

25 Patrick R. Parsons, Robert M. Frieden & Rob Frieden, The Cable and Satellite Television Industries New York: Allyn & Bacon, 1998, pp.71- 72.

26 EPC, On The Impact of New Technology: The Emergence of a Multimedia Industry in Europe, EPC Position Paper, 1993. 11, p.3.

27 ¼Õ ¿ë, ÅÚ¸®Ä¿¹Â´ÏÄÉÀ̼ǷР¼­¿ï: ¼¼¿µ»ç, 1983, pp.31-37.

28 Ithiel de Sola Pool, Technology Without Frontiers Cambridge: Harvard University Press, 1990, p.1.

29 Simon Nora & Alain Minc, The Computeriz ation of Society Cambridge: MIT Press, 1980, p.52.

30 John Naisbitt, Megatrends New York: Warner Books, 1982, p.121.

31 Àü¼®È£, Á¤º¸»çȸ·Ð ¼­¿ï: ³ª³², 1993, pp.277-278.

32 Russell W. Neuman & Ithiel de Sola Pool, "The Flow of Mass Communication into the Home", in Sandra Ball- Rokeach & Michael Cantor eds., Media, Audience and Social Structure Newbury Park, California: Sage, 1986, pp.78- 81.

33 David Morley & Kevin Rovins, Space of Identity: Global Media, Electronic Landscapes and Cultural Boundaries Nondon: Sage, 1995, pp.1- 2.

34 Janet Wasko, Hollywood In The Information Age Cambridge: Polity Press, 1994, pp.4-5.

35 George Orwell, 1984 New York, Signet Books , 1949. °­¿¬È£ ¿Å±è, 1984¼­¿ï: »ï¿¬»ç,

1983. : It hiel de Sola Pool, Technologies of Freedom Cambridge, MA: Harvard University Press, 1983, pp.78-95.: Wilson P. Dizard, The Comming Information Age: An Overview of Technology, Econology and Politics, 3rd edition New York: Longman, 1989, pp.34-41.ÂüÁ¶ .

36 James R. Beniger, The Control Revolution: Technological and Economic Origins of the Information Society Cambridge, MA: Harvard University Press, 1986 pp.43- 56.

37 William Kornhauser, Mass Society , in David Sills eds., The Encyclopedia of the Social Sciences New York: Free Press, 1978, p.50.

38 À̰­¼ö, ¸Å½ºÄ¿¹Â´ÏÄÉÀÌ¼Ç »çȸÇÐ ¼­¿ï: ³ª³², 1987, p.21.

39 Dan Nimmo, Politics, Media, and Mordern Democracy: The United States , in David L. Swanson & Paolo Mancini eds., Politics, Media, and Mordern Democracy London: Praeger, 1996, pp.29-31.

40 Judith Lichtenberg, Democracy and Mass Media New York: Cambridge University Press, 1990, pp.44-47.

41 Jacques Ellul, Propaganda: The Formation of Mens Attitutes New York: Random House, 1965, pp.118-119.

42 Hans Magnus Enzensberger, The Consciousness Industry New York: The Seabury Press, 1974, p.98.

43 À© WinnÀº ÅÚ·¹ºñÀü ½ÃûÀº ¼öµ¿Àû ÇàÀ§À̸ç, ÀÌ´Â ½ÃûÀÚÀÇ ºñÆÇ´É·ÂÀ̳ª âÁ¶Àû Ȱµ¿ À» ¾àÈ­½ÃŰ°í ¹«±â·ÂÈ­ÇÏ°í ¸ÍÁ¾ÇÏ´Â ¼ºÇâÀ» Á¶ÀåÇÒ ¼ö ÀÖ´Ù´Â °ÍÀÌ´Ù. ÀÌ·¯ÇÑ ¿ì·Á´Â ÁÖ ·Î ´ë¸®Àû, ¼öµ¿Àû »óÅÂÀÇ Àΰ£¼ºÀÌ °¡Ä¡°üÀÇ È¥µ·À» ÀÏÀ¸ÄÑ ±× °á°ú Áö¼ÓÀûÀÌ°í ´Éµ¿ÀûÀÎ Çൿ·ÂÀÌ ¾àÈ­µÇ°í ÇÇ»óÀûÀ̰í ȹÀÏÀû »ç°í¹æ½Ä°ú ȯ°æ¿¡ ´ëÇÑ ÀûÀÀ·ÂÀÌ µÐÈ­µÈ´Ù°í ÁöÀû Çϰí ÀÖ´Ù. : Marie Winn, The Plug- In Drug New York: Viking, 1977 ÂüÁ¶ .

44 ¸Ç´õ Mander ´Â ÅÚ·¹ºñÀüÀº ¿À¶ô¼º°ú Èï¹Ì¼ºÀ» ¿ì¼±½Ã ÇÏ´Â ¸Å½º¹Ìµð¾îÀ̱⠶§¹®¿¡ ÀϹÝÀÎÀÇ ±³À°¿¡ ÇÊ¿äÇÑ Ã¢ÀǼº, À¶Å뼺, Àü¹®¼º, »ýµ¿·ÂÀÇ ÇÔ¾çÀ» °¡Á®¿Ã ¼ö ¾ø´Ù°í ÁöÀûÇϰí ÀÖÀ¸¸ç, ƯÈ÷ ÅÚ·¹ºñÀüÀÇ Æø·Â¼º, ¼±Á¤¼º, ¼Òºñ¼ºÀº ±³À°¿¡ Àý´ë ¾Ç¿µÇâÀ» ¹ÌÄ¡´Â °ÍÀ¸·Î ÁöÀûÇϰí ÀÖ´Ù. : Jerry Mander, Four Arguments for The Elimination of Television New York: William Morrow, 1978, pp.68-97.

45 Frank Mankiewicz & Joel Swerdlow, Remote Control: Television and The Manipulation of American Life New York: Ballantine, 1979.: Jerome L. Singer & Dorothy G. Singer, Television, Imagination and Aggression: A Study of Preschoolers Hillsdale: Erlbaum, 1980

ÂüÁ¶.

46 George Gerbner, "Violence in Television Drama", in G. A. Comstock & E. A. Rubinstein eds., Television and Social Behavior. Vol.1: Media Content and Control Washington D.C.: U.S. Government Printing Office, 1972, pp.28-187.: Â÷¹è±Ù, Ä¿¹Â´ÏÄÉÀÌ¼Ç È¿°úÀÌ·Ð ¼­¿ï: ³ª ³², 1986, pp.569-600.

47 David Burnham, The Rise of the Computer State New York: Random House, 1983, p.246.

48 Frederick Williams, The Communications Revolution Beverly Hills: Sage, 1982, p.199.

49 Gabriel A. Almond, "The Social Development of Political Development", in Gabriel A. Almond eds., A Discipline Divided: Schools and Sects in Political Science Newbury Park, California: Sage, 1990, pp.219-262.

50 Ray Duch & Peter Lemieux, "The Political Economy of Communications Development", Working Paper, Research Program on Communications Policy, MIT University, 1986.ÂüÁ¶ .

51 Harold Innis, "Media In Acient Empires", in David Crowley & Paul Heyer eds., Communication in History: Technology, Culture, Society New York: Longman, 1991, pp.29-36.

52 Alvin Toffler, The Third Wave New York: Morrow, 1980. À̱ÔÇà °¨¿ª, Á¦3ÀÇ ¹°°á ¼­ ¿ï :Çѱ¹°æÁ¦½Å¹®»ç, 1981, p.235.

53 ±è°æ¿ë, ¹Ìµð¾î½ÅÈ­ ¼­¿ï: °æ¹®»ç, 1993, p.284.

54 Wayne Tomasi, Advanced Electronic Communications Systems New York: Prentice Hall, 1998, pp.25-26.

55 Nicholas Negroponte, Being Digital A. Knof, Inc, 1995, ¹é¿íÀÎ ¿Å±è, µðÁöÅÐÀÌ´Ù ¼­¿ï : ¹Ú¿µ·ü, 1995, pp.13-16.

56 Nicholas Negroponte, ¹é¿íÀÎ ¿Å±è, ¾ÕÀÇ Ã¥, p.110.

57 M. Ethan, Katsh, Law In a Digital Age New York: Oxford University Press, 1995. ±è À¯°æ ¿Å±è, µðÁöÅÐ ½Ã´ëÀÇ ¹ýÁ¦ ÀÌ·Ð ¼­¿ï: ³ª³², 1997, pp.53-54.

58 ÁÖ¿µÈ£, µðÁöÅÐ Å×Å©³î·ÎÁö·Î ÀÎÇÑ ¹æ¼Û»ê¾÷ÀÇ ±¸Á¶º¯È­ ºÐ¼®¿¡ °üÇÑ ¿¬±¸, Áß¾Ó´ëÇб³ ¹Ú»çÇÐÀ§³í¹®, 1996. 12, pp.20-26.

59 Frank Koelsch, The Information Revolution: How It is Changing Our World and Your Life Toronto: McGraw-Hill, 1995, p.291.

60 Wayne Tomasi, Advanced Electronic Communications Systems Toronto: Prentice Hall, 1998, p.142.

61 ¶óµµ»ï, °¡»ó°ø°£¿¡¼­ÀÇ ÁÖüÀÇ Çüź¯È­¿¡ °üÇÑ ¿¬±¸, Áß¾Ó´ëÇб³ ¹Ú»çÇÐÀ§³í¹®, 1997. 12, p.97.

62 Àü¼®È£, ¾ÕÀÇ Ã¥, 1993, pp.262- 263.

63 James W. Carey, Communication As Culture: Essays on Media and Societt New York: Unwin Hyman, 1988, p.18.

64 David Jefferis & Mat Irvine, Cyber Space: Virtual Reality and the World Wide Web New York: Crabtree, 1999, p.7.

65 ±âµç½º´Â ÀÌ Ã¥¿¡¼­ »çȸü°èÀÇ ½Ã, °ø°£Àû ±¸¼º°ú ½Ã°£ À̵¿Àڷμ­ÀÇ »çȸ, ƯÈ÷ ½Ã, °ø°£ °Å¸®È­¿Í ±Ç·ÂÀÇ »ý¼º¿¡ ´ëÇØ ±¸Ã¼ÀûÀ¸·Î ºÐ¼®Çϰí ÀÖ´Ù. : Anthony Giddens, A Contemporary Critique of Historical Materialism, Vol.1: Power Property and the State London: Macmillan, 1981, ÃÖº´µÎ ¿ª, »çÀûÀ¯¹°·ÐÀÇ Çö´ëÀû ºñÆÇ ¼­¿ï: ³ª³², 1991 ÂüÁ¶ .

66 ÇϺñ Harvey´Â ÀÌ Ã¥¿¡¼­ ½Ã°£, °ø°£¿¡ ´ëÇÑ Áö¹è°¡ »çȸÀû ±Ç·Â°ü°è¸¦ Çü¼ºÇÑ´Ù°í ÁÖÀåÇϸ鼭 ½Ã°ø°£ÀÇ ¾ÐÃà °³³äÀ» Á¦½ÃÇÏ¿´´Ù. ÇϺñ°¡ Á¦½ÃÇÑ ¾ÐÃà °³³äÀº ½Ã°£°ú °ø°£ÀÇ °´°üÀû ¼ºÁúµéÀÌ ¸Å¿ì ±Þ°ÝÇÏ°Ô º¯È­ÇÏ°Ô µÇ¸é¼­ ´ëÁßÀÌ ¼¼»óÀ» Ç¥ÇöÇÏ´Â ¹æ¹ýÀ» ¹Ù²Ù°Ô µÇ´Â ÀÏ·ÃÀÇ °úÁ¤À» ÀǹÌÇÑ´Ù. ¶ÇÇÑ ½Ã°ø°£ ¾ÐÃà¿¡ÀÇ ´ëÀÀ¾ç½ÄÀ» ³íÀÇÇϰí Àִµ¥, ½Ã°ø°£ ¾ÐÃà¿¡ ±¼º¹ÇÏ´Â °Í, ¼¼°èÀÇ º¹À⼺À» °ÅºÎÇÏ°í ´Ü¼øÈ­µÈ ¸íÁ¦·Î ¼¼°è¸¦ Ç¥ÇöÇϰíÀÚ ÇÏ´Â ÀÔÀå, Áß°£¿µ¿ªÀ» ¸ð»öÇÏ´Â ÀÔÀå, ½Ã°ø°£ ¾ÐÃàÀ» ¹Ý¿µÇϰí Áö¹èÇÒ ¼ö ÀÖ´Â ¾ð¾î³ª À̹ÌÁö¸¦ ¸¸µé¾î ³¿À¸·Î½á ½Ã°ø°£ ¾ÐÃà¿¡ Á¤¸éÀ¸·Î ´ëÀÀÇÏ´Â ÀÔÀåÀÌ ±×°ÍÀÌ´Ù. : David Harvey, The Condition of Postmodernity Oxford: Blackwell, 1989. ±¸µ¿Èñ, ¹Ú¿µ¹Î ¿ª, Æ÷½ºÆ®¸ð´õ´ÏƼ ÀÇ Á¶°Ç ¼­¿ï: ÇÑ¿ï, 1994 ÂüÁ¶ .

67 ÀÌÀç±Ô ¿Ü, ÀüÀÚ»ó°Å·¡¿ø·Ð ¼­¿ï: ¹ý¿µ»ç, 1999, p.4.

68 Rayport, J. F., & J. Sviokla, Managing in the Marketspace , Harvard Business Review, 11-12, 1994, pp.141-150.

69 Department of Commerce, Emerging Digital Economy, 1997, ; Emerging Digital Economy II, 1999. ÂüÁ¶

70 À̸íÁØ, ÀüÀÚ»ó°Å·¡ ¹ßÀüÀ» À§ÇÑ Àü·«Àû Á¦¾È, 21¼¼±â¿Í ´º¹Ìµð¾î : ¼Õ¿ë±³¼öÈ­°©±â³ä³í ¹®Áý ¼­¿ï: ÇØ³¿, 1998, pp.650-651.

71 ¿À»ó±Õ, "°¡»óÀºÇàÀ» ÅëÇÑ ¾ÈÀüÇÑ ÀüÀÚÀÚ±Ý ÀÌü ½Ã½ºÅÛ ±¸Ãà¿¡ ´ëÇÑ Á¦¾ð",Àü»ê¸Á ±â¼ú ¹× Ç¥ÁØÈ­ ½ÉÆ÷Áö¿ò, Çѱ¹Àü»ê¿ø, 1997, p.23.

72 ³ëÀç¹ü, Á¶¿µºó, "ÀÎÅÍ³Ý ½Ã´ëÀÇ ±â¾÷°æ¿µ", »ï¼º°æÁ¦¿¬±¸¼Ò º¸°í¼­, 1999, p.47.

73 ÃÖ³«Áø, Çѱ¹ ÀÎÅͳݽŹ®ÀÇ Á¾ÇÕÁ¤º¸±â¾÷È­¿¡ °üÇÑ ¿¬±¸, 1998. 12, p.162.

74 À±ÅÂÁø ¿Ü, "ÀÎÅÍ³Ý ½Å¹®ÀÇ ÇöÀç¿Í ¹Ì·¡", Çѱ¹¾ð·Ð¿¬±¸¿ø ¿¬±¸º¸°í¼­, 1997, pp.28-29.

75 ¼ºµ¿±Ô, "À¥¹Ìµð¾î ½Ã´ëÀÇ È¿À²Àû ¹æ¼Û°æ¿µ", 21¼¼±â¿Í ´º¹Ìµð¾î :¼Õ¿ë±³¼öÈ­°©³í¹®Áý ¼­¿ï: ÇØ³¿, 1999, p.484.

76 À̵ÎÈñ, ÇÑ¿µÁÖ, ÀÎÅÍ³Ý ¸¶ÄÉÆÃ ¼­¿ï: ¿µÁø, 1997, pp.38-39.

77 Hovland, R. & Gary B. Wilcox, ¸®´ë·æ ¿ª, ±¤°í¿Í »çȸ ; ±¤°íÀÇ »çȸÀû ¿ªÇÒ¿¡ °üÇÑ °íÀüÀû Çö´ëÀû ³í¼± ¼­¿ï: ³ª³², 1994 ÂüÁ¶ .

78 Peppers, D. & Martha Rogers, "The One- to- One Future : Building Customer Relation-ships One Customer at a Time", http: hotwired.com wired 4.03 features.html

79 Çѱ¹Àü»ê¿ø, ±¹°¡Á¤º¸È­¹é¼­ Çѱ¹Àü»ê¿ø, 1999.

80 Çѱ¹Àü»ê¿ø, ¾ÕÀÇ Ã¥, p.320.

81 Cliff Allen, Internet World Guide to One to One Web Marketing