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° ±Ý½Ä, ǰÁú °æ¿µ, ¹Ú¿µ»ç, 1996
±è ¿ø¼ö, ¸¶ÄÉÆÃ °ü¸®·Ð, ¼¿ï, °æ¹®»ç, 1995 , ½Å°æ¿µÇÐ ¿ø·Ð, ¼¿ï, °æ¹®»ç, 1994
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Á¤ Ãæ¿µ, ä À̱Ô, SPSS WINÀ» ÀÌ¿ëÇÑ Åë°è ºÐ¼®, 1996
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½Å À¯±Ù, Á¶Á÷ ÇàÀ§·Ð, ¼¿ï, ´Ù»êÃâÆÇ»ç, 1995
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° º´¼, ¼® ±â¼®, ÃÖ °æ¿î(1994),"»ý»ê°ú ¸¶ÄÉÆÃÀÇ ÀÇ»ç Á¶Á¤ ¸ÞÄ«´ÏÁò," °æ¿µÇÐ ¿¬±¸, Á¦23±Ç Á¦2È£
¹Ú ÁØ(1991),"±â¾÷Á÷º°È Àü·«ÀÇ ±â¾÷Ä¿¹Â´ÏÄÉÀÌ¼Ç ¼ö´ÜÀ¸·ÎÀÇ È°¿ë¿¡ °üÇÑ ¿¬±¸ ¼¿ï´ëÇб³ °æ¿µÇÐ ¼®»ç ÇÐÀ§ ³í¹®
¼Õ ¿µÈ£(1993), "Á¦Ç° Çõ½Å °úÁ¤¿¡ ÀÖ¾î¼ÀÇ ¸¶ÄÉÆÃºÎ¼¿Í ¿¬±¸°³¹ßºÎ¼ÀÇ °¥µî°ú ÅëÇÕ¿¡ °üÇÑ ¿¬±¸," ¿¬¼¼´ëÇб³ °æ¿µÇÐ ¹Ú»ç ÇÐÀ§ ³í¹®
¿À âȣ(1994),"À¯Åë °æ·Î ½Ã½ºÅÛÀÇ ¼³°è ¹× Æò°¡¸¦ À§ÇÑ ±¸¼º ¿ø¸®ÀÇ ¸ð»ö°ú ±× À¯È¿¼º¿¡ °üÇÑ ¿¬±¸-Á¤º¸ ó¸® ¹× Ä¿¹Â´ÏÄÉÀÌ¼Ç °úÁ¤À» Áß½ÉÀ¸·Î,"¼¿ï ´ëÇÐ ±³ °æ¿µÇÐ ¹Ú»ç ÇÐÀ§ ³í¹®
¿À ÅÂÇö(1995),"¸¶ÄÉÆÃ°ú Ÿ ºÎ¼ÀÇ Çù·Â¿¡ °üÇÑ ¿¬±¸," ¼¿ï´ëÇб³ °æ¿µÇÐ ¹Ú»ç ÇÐÀ§ ³í¹®
À¯ ¼º½Ä(1991),"Ä¿¹Â´ÏÄÉÀÌ¼Ç ¸¸Á·ÀÌ Á÷¹« ¸¸Á·, Á¶Á÷ ¸ôÀÔ¿¡ ¹ÌÄ¡´Â ¿µÇâ¿¡ °üÇÑ ¿¬±¸" ¼¿ï´ëÇб³ °æ¿µÇÐ ¼®»ç ÇÐÀ§ ³í¹®
ÀÌ ¹®Áø(1994),"½ÅÁ¦Ç° °³¹ß °úÁ¤¿¡¼ ¸¶ÄÉÆÃ ºÎ¼¿Í ¿¬±¸°³¹ß ºÎ¼°£ÀÇ »óÈ£ °ü °è¿¡ ´ëÇÑ ¿¬±¸" ¼¿ï´ëÇб³ °æ¿µÇÐ ¼®»ç ÇÐÀ§ ³í¹®
ÀÌ »ó¸¸(1997), " ¸¶ÄÉÆÃ°ú »ý»ê ±â´ÉÀÇ Á¶Á¤ ¹× Àü·«Àû ÅëÇÕ¿¡ °üÇÑ ¿¬±¸ ", ¼¿ï´ëÇб³ °æ¿µÇÐ ¹Ú»çÇÐÀ§ ³í¹®.
ÀÌ »ó¸¸(1995),"»ý»ê°ú ¸¶ÄÉÆÃÀÇ »óÈ£ÀÛ¿ë ¹× Àü·«Àû ÅëÇÕ¿¡ °üÇÑ ¿¬±¸," ³í¹®Áý 26±Ç, ÀüºÏ´ëÇб³ »ê¾÷°æÁ¦¿¬±¸¼Ò
ÀÌ ¼º½Ä(1996),"Á¦Á¶¾÷ü¿Í ´ë¸®Á¡°£ÀÇ Ä¿¹Â´ÏÄÉÀÌ¼Ç Æ¯¼ºÀÌ °ü°è ¸ôÀÔ¿¡ ¹ÌÄ¡´Â ¿µÇâ¿¡ °üÇÑ ¿¬±¸" ¼¿ï´ëÇб³ °æ¿µÇÐ ¼®»ç ÇÐÀ§ ³í¹®
ÀÓ Á¾¿ø, ±è ±âÂù(1990),"±â¾÷°£ °ü°è ±¸Á¶¸¦ ÅëÇÑ Relationship Marketing Àü·«¿¡ °üÇÑ ¿¬±¸," <°æ¿µ ³íÁý>, Á¦ 24±Ç Á¦3È£, ¼¿ï´ë °æ¿µ¿¬±¸¼Ò
Á¶ È£Çö(1995),"¸¶ÄÉÆÃ ½Ã½ºÅÛ °ü°èÈ¿¡ °üÇÑ ¿¬±¸-Á¤º¸ ±â¼úÀÇ ¿µÇâÀ» Áß½ÉÀ¸·Î" ¼¿ï´ëÇб³ °æ¿µÇÐ ¹Ú»ç ÇÐÀ§ ³í¹®
ÇÔ ¿ë¼®(1993),"»ý»êºÎ¹®°ú ¸¶ÄÉÆÃºÎ¹®ÀÇ °áÇÕ Àü·«-»ê¾÷Àç »ý»ê¾÷ü¸¦ Áß½ÉÀ¸·Î" ¼°´ëÇб³ ´ëÇпø °æ¿µÇаú
È« ¼ºÅÂ(1997),"Á¤º¸±â¼úÀÌ º»»ç-ÀÚȸ»ç ¿¬°á ¸¶ÄÉÆÃ¿¡ ¹ÌÄ¡´Â ¿µÇâ¿¡ °üÇÑ ¿¬±¸" ¼¿ï´ëÇб³ °æ¿µÇÐ ¹Ú»ç ÇÐÀ§ ³í¹®
2. èâÏÐ ÙþúÌ
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